ISO 10015:2019
Quality Management - Guidelines for Competence Management and People Development

The International Organization for Standardization (ISO) has released a standard called ISO 10015:2019, which is titled “Quality management — Guidelines for competence management and people development.” This standard offers advice on how to manage and grow people’s competence inside an organization to improve their performance and contribute to the general success of the business.

The goal of ISO 10015:2019 is to assist businesses in developing and putting into place efficient systems for overseeing the competence of their workforce. Organizations can accomplish this by ensuring that employees have the information, skills, and abilities required to carry out their responsibilities proficiently and adhere to the organization’s quality goals. The following essential components are included in the standard’s systematic framework for competence management and personnel development:

1. Identifying the necessary competencies: Organizations are encouraged to list the skills required for various roles and responsibilities within their own ranks. To do this, it is necessary to specify the knowledge, abilities, and behaviors needed to carry out particular activities efficiently.

2.Evaluating competency: The standard offers advice on determining a person’s level of competence, which may be determined through a variety of techniques, including interviews, tests, observations, and performance reviews. This enables the identification of any skill gaps and potential growth areas.

3. Increasing competence: To improve an individual’s competence, ISO 10015:2019 highlights the value of offering suitable training, education, and development opportunities. It helps businesses to conduct efficient learning initiatives and create defined development strategies.

4.Determining how well competence management initiatives are working: The standard offers techniques for determining how well competence management initiatives are working to make sure they are producing the desired results. This could entail keeping an eye on performance, performing routine evaluations, and getting input from staff members and other stakeholders.